When contacting us by phone, please keep your DHL account number or DHL shipment (waybill) number at hand.
DHL Express account numbers consists of 9 digits and start with 19, 95 or 96.
DHL Express shipment numbers consists of 10 digits.
Does your account number consist of 8 digits, or is your shipment number longer than 10 digits, starting with 3S, JVGL, HL or C? That is a shipment number from DHL Parcel. This is another division within the DPDHL group with its own network for transporting shipments and its own customer service. Click here to see the options for contacting DHL Parcel.
Our Customer Service team will be happy to help.
Other contact options
Quote for regular shipping
We are happy to provide a personalized quote if you send express shipments regularly. Please leave your contact details and we will be in touch as soon as possible. Or contact our Sales team at 088 – 0552 000 and select the option ‘Become a customer'.
Questions about your invoice
Please contact our financial department at 088 – 0552 000 and select the option ‘ For invoices or questions about duties and taxes’ or contact us via the Contact form (select ‘my invoice’).
Straight to the top
Send your compliment or complaint straight to the DHL Express management.
Our spokesperson Ewout Blaauw can be contacted via email: firstname.lastname@example.org.
Is your tracking number longer or shorter than 10 digits? Please contact our colleagues at DHL Parcel.